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How to cancel or return

How can I cancel my order?

Cancelling an order is fast and easy with our online cancellation form at TRUCKPARTS.COM.PH
To use the form, you need to place the order with your account or if you used guest check out, please sign up using the email address used at the time the order is placed.
1. Login to your account
2. Go to "My orders" screen and select “Cancel” on the order you wish to cancel.
3. Fill in the form:
- Select the item you wish to cancel
- Select your cancellation reason
- Make sure you have read and accepted our cancellation policy
- Click on "NEXT"
Your order status will be updated to “Canceled” within 60 minutes; please wait for the system to refresh or wait for an email notification confirming your cancellation request.
NOTE:
Cancellation can only be accepted during the packaging of your item. You will not be able to access the online cancellation form after your order has been packed or after 6 hours after placing the order for Cross-Border items (Imported).
Should you have any issues/concerns, please feel free to contact us at (035) 421-0697.

What is TRUCKPARTS.COM.PH Cancellation policy?
Do I have to pay any extra cost for using online cancellation form?
How do I know if my cancellation request was accepted?
I just canceled my order. When will I get my money back?
Can I change items from my order after order has been processed?
I received an incomplete order, what should I do?
I received the wrong item, what should I do?
I received damaged/ defective item, what should I do?